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Business Skills Development

Make an impact and drive positive change in your business with an apprenticeship.


Open Cohorts Available!

Open cohorts bring together different individuals from different sectors, industries, and geographic locations


Join today!

Not only can you gain a greater appreciation for others’ experiences and perspectives, but you can contribute to broadening another’s learning experience too!

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Network outside of your industry and sector

Sharing ideas and knowledge is excellent for networking. Whether asking for feedback or discussing your point of view, open cohorts will help you expand your knowledge and allow you to see things from another perspective.

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Share knowledge of your working environment

Effective knowledge sharing is one of the pillars of successful organizations. With open cohorts, you can improve your communication skills, reduce training costs and improve your job performance.

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Gain experience from others

Whether it’s decision making, marketing strategy, an administrative process, or something you can bring to your industry, someone else has already done it.

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Available Open Cohorts

All these qualifications are enrolling now to commence learning in November 2022.


Team Leader / Supervisor Level 3

The Team Leader apprenticeship is suitable for those who are supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

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Customer Service Specialist Level 3

The Customer Service Specialist Apprenticeship is suitable for those who are a referral point for dealing with more complex or technical customer requests, complaints and queries. This could be in many types of environments including contact centres, retail, webchat, service industry or any customer service point.

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Associate Project Manager Level 4

The Associate Project Manager Apprenticeship is suitable for those who manage projects to ensure they are successful. The Project manager needs good planning, organisation, leadership, management and communication skills.

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Business Analyst Level 4

Business Analysts play a key role in multidisciplinary teams by collaborating with different groups of stakeholders, working to understand and communicate how digital solutions can support the organisation’s needs. They interact with stakeholders through leading workshops, conducting interviews and using other techniques to effectively understand the business problems and user needs.

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Operational / Departmental Manager Level 5

The Operations or Department Manager Apprenticeship is suitable for those who manage teams and/or projects. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

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Coaching Professional Level 5

The Coaching Professional Apprenticeship is suitable for those who embed coaching throughout their organisation. This could involve working with all levels, and departments within an organisation to ensure a cohesive coaching culture.

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What can you expect?

Virtual Workshops

Icons-01Virtual delivery from subject matter experts.

One-to-One Tutor


Online one-to-one with an Instep's tutor.

VLE Access (Virtual Learning Environment)


Access your learning resources and upload your work from anywhere.

"I feel a great sense of achievement in gaining the Level 5 qualification in Operational Management. I have learnt so much about leadership and myself during this course and it has been pivotal in my career to be able to take these new learnings and use them to shape my career progression. I found the content of the course very engaging and it inspired me to work on my personal and professional development. The insights and knowledge gained will be a continuous source that I will draw upon throughout my future roles.

The support and guidance from my content trainer and tutor was second to none and they ensured that this was a positive learning experience. If you want to be a successful operational manager this course will help you to do that, it will also accelerate your own personal growth and career development".

Clare Bland
National Operations Manager | Marshalls

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We are Good!

At Instep UK, we currently hold an Ofsted grade 2, which classifies us as ‘Good’. You can read our current inspection report here.


Join now!

We are enrolling now to commence learning in September 2022.